Delivery & Returns
This page provides information on delivery, dispatch times, returns and refunds at Seb & I. Our policies are designed to be clear, fair and compliant with UK consumer law, while supporting our commitment to thoughtful service as a small business.
Delivery Service
At Seb & I, we offer a range of delivery services via Royal Mail & Parcel Force.
For higher-value orders and gift boxes, we strongly recommend selecting Royal Mail Tracked with Signature, as this provides additional security and delivery confirmation.
delivery Costs
Postage costs for small businesses are currently at an all-time high. We always aim to keep delivery charges as low as possible and, where feasible, absorb part of the cost ourselves. Some of our gift boxes are substantial in value and require higher insurance cover. This can result in increased delivery costs, which are reflected at checkout. Please note that postage charges are influenced not only by parcel size and weight, but also by the level of insurance required.
Dispatch Times
We aim to dispatch orders on the same working day wherever possible. If this is not achievable, orders will be dispatched within 1–2 working days. Once your order has been dispatched, you will receive an email confirmation containing your tracking details.
Tracking & delivery updates
Customers are responsible for monitoring the progress of their delivery using the tracking information provided. Please check the tracking status before contacting us, as this will usually provide the most up-to-date delivery information.
Collection & Local Delivery
You’re welcome to collect your order from Seb & I HQ (postcode BD10 0TQ). We also offer local delivery within a 3.5km radius.
Customer Responsibilities
Customers are responsible for ensuring that:
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The delivery address provided at checkout is accurate and complete
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Someone is available to receive the delivery where required
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Delivery instructions are followed (including rearranging or collecting parcels)
Seb & I cannot accept responsibility for delivery issues caused by incorrect or incomplete address details.
Returned Parcels & Failed Delivery Attempts
If an order is returned to us due to:
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Failed delivery attempts
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Failure to rearrange delivery
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Failure to collect from a delivery office
A refund will be issued once the order has been returned to us and inspected, provided it is in a resalable condition. Original delivery charges will be deducted from the refund. If you wish for the order to be resent, additional delivery charges will apply.
incorrect address details
Refunds will not be issued for orders that fail to arrive due to incorrect name or address details provided at checkout. Please double-check all information before placing your order. Seb & I reserves the right to refuse a refund where delivery failure is due to circumstances outside our control, in line with UK consumer law.
Lost, Delayed or Failed Deliveries
Once an order has been dispatched, delivery is handled by the selected courier. Seb & I is not responsible for delays, losses or delivery errors caused by the courier, except where required by UK consumer law or where the issue arises due to an error on our part. In the event of a lost or misdelivered parcel, customers may be required to submit a claim directly with the courier. We will, of course, provide reasonable assistance where possible.
Need Help?
If you have any questions about delivery, special requests, or collection options, please don’t hesitate to get in touch. As a small business, we will always do our best to assist and resolve any issues fairly and reasonably.
Packaging & Sustainability
Our ready-made gift boxes and build-your-own gift boxes are carefully packaged using recyclable materials and finished beautifully. We’d love it if you could reuse the box, tissue paper and twine wherever possible.
For orders that are not gift boxes, we may occasionally reuse clean packaging that has come into our home or studio. Please don’t be alarmed if your order arrives in an unexpected bag or box — this is a conscious choice made to reduce unnecessary waste. We haven’t taken this decision lightly, but it feels important to extend the reduce, reuse, recycle message a little further. After all, there’s little sense in discarding a perfectly reusable mailer or box after just one use. If you’re able to reuse it again too, we’d absolutely love that.
Returns & refunds policy
At Seb & I, we hope you love your purchase. However, we understand that sometimes a return may be necessary. This policy is written in line with the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.
Change of Mind (Online Orders)
Under UK law, customers have the right to cancel their order within 14 days of receiving their goods.
To be eligible for a return:
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Items must be unused, unopened, and in their original packaging
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Items must be returned in a resalable condition
Customers are responsible for the cost of return postage, unless the item is faulty or incorrect. Once your return has been received and checked, a refund will be issued to the original payment method within 14 days, excluding original postage costs.
Exclusions
For hygiene and safety reasons, we cannot accept returns on:
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Opened or used personal care items
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Products sealed for hygiene once opened
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Customised or personalised gift boxes
These exclusions do not affect your statutory rights.
faulty or incorrect items
If an item arrives faulty, damaged, or not as described, please contact us within 48 hours of delivery, providing your order number and clear photographs where possible.
In line with the Consumer Rights Act 2015, you are entitled to:
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A repair or replacement, or
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A full refund if a repair or replacement is not possible
In these cases, return postage costs will be covered by Seb & I.
How to Return an Item
Please contact us at hello@sebandi.co.uk before returning any item so we can advise on the next steps.
an honest approach
As a small business, we aim to resolve all issues fairly, reasonably and in line with UK law, while continuing to offer thoughtful, carefully curated products.