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Frequently Asked Questions

  • How do you choose the brands you work with?
    All of our collaborations have been carefully selected due to their eco-friendly, ethical and sustainability credentials. Our brands are also conscious of their packaging methods using recycable, compostable or biodegradable methods. All of our products are either organic or natural. We will only stock 'organic cotton' as this has a lesser impact on the world we live in. When possible we will always go that one step further and use GOTS certified cotton. This therefore ensures that the plants are grown organically & that the manufacturing process is both environmentally and socially responsible. We will also always use products from brands that use FSC certified paper stock where possible. This ensures that products come from responsibly managed forests that provide environmental, social and economical benefits. Unfortunately some materials that are needed to make an item feasible are just not there yet. For example, reusable wipes/ used nappies need to be kept in a water proof bag. The wet bags we stock do include PUL , which is basically a plastic/ rubber film laminated to fabric. But the wipes, nappies and bags last a long long time and this it where I believe this outweighs the issue of the PUL. I guess you can't have it all.
  • I have an eco-conscious brand. How can I work with you?
    We love to hear from new brands in our bid to make an eco-conscious 'one stop shop' so please get in touch and we can discuss it further.
  • Is there a limit to the number of items I can add to a gift box?
    There are no limits to how many items you can add to your gift box. However, please note that our largest gift box is 25 cm x 25 cm. If the number of items you have selected will not fit in our advertised gift box, please be assured that we will accommodate all items in the necessary sized box, with all the same trimmings. You will still need to add a gift box to your basket, regardless if you think your chosen items will fit. If you have any questions with regards to this prior to purchasing. Please get in touch at
  • How long will an item be out of stock?
    Please get in touch via chat or email if you are after an item or ready made gift box that is showing out of stock. We will endeavour to resolve this issue or will be more than happy to suggest some alternatives.
  • Why do you not stock items made from bamboo fabric?
    'Bamboo fabric' is actually not as green as some people may think. It is a massive bugbear of mine as some of the claims are just incorrect. I will even go as far to say that I personally see it as 'green washing'. I'll let you make your own decision. It is true that bamboo is a sustainable plant, it grows rapidly, needs little water, pesticides or fertilizers. But the issues comes when it's time to process the bamboo in to a textile. This is a chemical intensive procedure and the remnants are often released back in to the environment, which is extremely damaging. By the time the process has occurred, there is actually no trace of bamboo left and it becomes viscose (rayon). The antibacterial claims that are also made are equally questionable. There is however an alternative method using the Lyocell process. This is a closed loop production method that uses fewer toxic chemicals and has very few by products. Bamboo fabric that has been made using this method is known and labelled as Monocel. Do not let this put you totally off bamboo. Bamboo that has not been woven, such as tableware & furniture are far less chemically invasive. If you would like any further information regarding 'bamboo fabric' please have a look at the following links:
  • Cloth Nappies? Where do I start..
    We know it can seem daunting so please start by checking out the full page guide. In our experience, once you get started, you will find yourself hooked! Don't hesitate to get in touch if you have any questions or queries at
  • When will my eco loveliness arrive?
    Here at Seb and I we offer various Royal Mail services. Depending on the service, all orders should be received within 2-3 working days with the exception of International orders. Every effort will be made to dispatch orders the next working day. All orders will be dispatched within 1-2 working days.
  • Why did my order arrive in a different brand's packaging?
    At Seb and I, I believe the changes start at home, so rest assured any sort of packaging that enters my house gets reused in some way! Why use something once, when it can be used some more? It would make my day if you could also use it some more. Please note that gift box packaging has not been previously used & your order will arrive in new packaging. Obviously we would absolutely love it if you could start the cycle & reuse it some more.
  • How do I return an item?
    We really do hope that you love your purchase. But in the event that you are not 100% satisfied or it is no longer required, we will offer a full refund or exchange within 28 days of purchase. The item(s) must be returned in their original packaging, with all labels etc in tact, be unworn, unused & not damaged. Seb & I reserve the right not to accept any returns or exchanges in the above conditions are not met. Unfortunately at this moment in time, we do not offer free returns. Nor do we refund postage. If you wish to return an item by post, we politely ask that you email with the following: contact details, order number, item(s) been returned & reason(s). When returning items we recommend you use recorded delivery, as we do not accept any reponsilbility for items lost in transit. All successfully returned items will be refufunded to the account it was purchased from within 28 days. This does not affect your statutory rights.
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