Delivery & Returns
Here at Seb & I, we use Royal Mail Signed For 2nd Class at a cost of £3.75.
We will make every effort to dispatch orders the same day. However the cut off is 1:30pm. Orders placed after this time will be dispatched the next working day.
We dispatch all orders within 1-2 working days.
Once your order has been dispatched, you will receive an email notification.
We offer free shipping on orders over £65. This service will be full filled by Royal Mail Tracked 48..
You are welcome to collect from Seb & I HQ, postcode BD10 0TQ. Or we do offer local delivery in a radius of 6km from our HQ.
If you have any special requests or are unsure about anything, please do not hesitate to get in touch.
Our ready made gift boxes & build your own gift boxes will be packaged beautifully in recyclable materials. You could also re use the box, tissue paper & twine!
However, I have decided to re use any other packaging means that come in to my home, for anything other than gift boxes. So please do not be alarmed if you receive a random bag or box & think what an earth is this? It will be from us! I haven't taken this decision lightly, but feel it is necessary to spread that little 'reduce, reuse, recycle' message a little further.
What is the point of throwing away a perfectly re usable mail bag or box after just one use? I would hope if you can, that you manage to re use it again too!
Return & Exchange Policy
We really hope you do love your purchase. But in the event that you are not 100% happy, or it is no longer required. Please contact us within 14 days of receipt at firstname.lastname@example.org. We will offer a full refund or exchange once we have received the return if the following conditions have been met:
~ Please include the following in your returns email: order number, contact details, item been returned, reason(s).
~ All returns must be received within 28 days.
~ Items must be returned in their original packaging, with all labels intact.
~ Items must not have been worn or used in any way shape or form.
~ The cost and risk of returning an item back to Seb & I is down to yourself. We do not accept any responsibility for items that go missing or get damaged on return. The product will remain your responsibility, until it has been received back to Seb & I.
~ You will be informed when Seb & I has received your returns via email.
The product will be checked to make sure the above conditions have all been met. We will then contact you with the relevant information about your refund or exchange. Please allow up to 7 working days for this.
All successfully returned items will be refunded back to the account it was purchased from within 28 days.
In the event that an item is faulty, we will offer a full refund. Please let us know within 3 days of receiving your item(s) if this is the case. Please note that all the above conditions apply for a return.